Siam House

We have eaten at Siam House regularly and looked forward to it each time. Last night, however, was a different story. Both my dining companion and I ordered what we usually order at Siam House (at the same level of spiciness that we always order at this restaurant) at dinner last night. Mine was a bit spicier than usual, but not so spicy that I couldn’t handle eating it. My partner’s meal, however, was so spicy that she could literally not eat it. She talked to the waiter, Alex, and asked for a less spicy version of the same thing. Alex went back to the kitchen, where the chef told him it was the right amount of spiciness and that it couldn’t be replaced. I suggested he call the manager. The manager (if Alex actually called the manager, which frankly I doubt) said that she could get 10% off the meal she ordered, but she would have to order another meal at full price. This whole exchange took about 15 minutes. Her meal was in the kitchen all the while. At this point, her options were: 1. Continue to try to eat something that was painful for her to consume. 2. Spend twice as much on two meals because she was dissatisfied with the first one. 3. Not eat and pay for something she did not eat. Option 3 was the one she chose in the end. She ate probably six bites of her meal—and drank four glasses of water. Alex was inflexible in his view on the subject. This is a policy I have not encountered anywhere—on either side, as a food service provider or as a customer. Even at a fast food restaurant you can return your meal if you’re dissatisfied. If you can’t, there’s really no point in that question: “Is everything all right?” Because if it isn’t, it doesn’t matter. You still have to eat it. I understand that the economy may be causing strain at this restaurant, which may make the management feel they need to cut corners. But, it should not be at the cost of customer service.

Great food! The wait is a bit long but the service is very nice and the food is wonderful and delicious.

I felt like trying something new and as I strolled down 4th Street I was struck with how beautiful the renovations were to the Siam House so I decided to try it out. It was great! The server was very kind and answered all my questions, the ice tea was really tasty. I would recommend it 4 stars :)

HORRIBLE! BAD SERVICE AND NO INTEGRITY. My food came out until AFTER 5 of my friends finished theirs; and it was burnt, literally burnt. I left hungry. I can tolerate mistakes; but the fact that they DARED to serve BURNT food made me question their integrity. And I did not get apology and compensation until after a long unpleasant conversation, which I hate to do.

I love the buffet. I dont work there, but would eat there every day if I could. Great food, great deal and lots of variety!

Best Thai food ever! Okay, maybe not the absolute best, but definitely in my top three. Hands down the best buffet ever, though. $7 for lunch with a large selection of meat and vegetarian dishes. Great bargain.

David, you would say that. you work there!

one of the best thai restaurants in the US. I've been to many in chicago and none of them compare to the quality of the food at Siam House Bloomingotn